Privacy Policy

1. Introduction

We at Serenix ("we", "us", or "our") value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the application.

2. Information We Collect

We may collect personal data such as:

• Name, email address, and other contact information
• Account credentials (username, password)
• Usage data (how you interact with our application)
• Device information (IP address, browser type, operating system)
• Information you provide when you contact our support team
• Information related to your recovery journey (if you choose to share it)

We collect this information when you:

• Register for an account
• Use our application features
• Participate in surveys or feedback forms
• Contact our support team

3. How We Use Your Information

We use your data to:

• Provide and maintain our services
• Improve and personalize your experience
• Develop new features and functionality
• Process transactions and send related information
• Send administrative information, such as updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor usage patterns and analyze trends
• Protect the security and integrity of our application

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze trends, administer the website, track users' movements around the website, and gather demographic information. You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use some features of our application.

5. Third-Party Services

We may share your data with third-party service providers to:

• Facilitate our services (e.g., payment processors, cloud hosting providers)
• Perform service-related services
• Assist us in analyzing how our application is used

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers immediately. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@serenix.app